Objective:
To obtain a position that utilizes my Engineering & Project Management skills experience in the Technology industry.
Education:
Bachelor of Science - Industrial Engineering - 1995 University of Illinois at Chicago
Key Qualifications & Strengths:
Decisive, action oriented & results focused professional offering 19 years of experience in the technology industry, with the last 9+ years in Quality Engineering and Program Management. Offer excellent talents in:
• Detailed program planning & scheduling • Manufacturing Operations Management
• Product Engineering • Subcontractor Factory certification/qualification
• Reliability Engineering • Failure Analysis & Debug
• Customer Quality, CAPA & RMA support • New Product Introduction (NPI)
• ISO 9000 Auditor • PCB/PCBA DFM expertise
Experience:
Qualcomm Inc.
Sr. Operations Program Manager QCT – San Diego, CA 2016 – Present
Operations management for QCT Premium Tier of products. Program Management activities such as:
* Lead cross functional Operations team, comprised of Hardware, Test & SW Engineering, Product Marketing to support NPI sample requirements. Manage internal and external customer sample demand requirements, coordinate allocation scenarios and drive escalation when necessary.
* Co-Chair of Quarterly Business Review with customers in Korea, China and Taiwan regions. Onsite meetings reviewed program updates, supply demand plans, upcoming product change and product roadmap reviews.
* Owner of process change notifications (PCNs) for Premium Tier Products, interfacing with Marketing, Sales, Engineering & supply chain Procurement. Working with Customer Support Teams to understand impact of Hardware Change and/or Lifecycle Change to external customers. Responsible for managing demand transitions to the changed device with little to no supply constraints or excess & obsolete (E&O).
* Manage Product Lifecycle of assigned portfolio of sustained production devices, driving, tracking, and providing commitments related to quality alerts & excursions, and end of life activities.
* Provides key data metrics to cross-functional team consisting of management, supply chain, PQE (product quality engineering), CQE (customer quality engineering), customer service, and sales, which ensures business continuity and visibility to risks to products/product life cycle.
Broadcom Corporation
Principal Quality Engineer System Operations – Irvine, CA 2010 – 2016
Quality Assurance Engineering for System Operations Group supporting Infrastructure Networking Business Unit (Network Interface Cards – NIC). Quality assurance engineering activities such focused on NPI validation, end-customer support and RMA:
* Reliability Validation Testing – Drive engineering focus on reliability validation for all board-products. Testing focused on Multi-sourcing, structural & Mechanical validation testing, such as: thermal cycling, thermal stress, biased Humidity, unpackaged Shock, Vibration & mechanical bend testing.
* Customer Quality Engineering – Chairs Weekly forums with multiple customer to review quality indicators yield, CAPA (8D) and DPPM continuous improvement plans, etc. Focus on major OEMs: HP, Dell, IBM & Lenovo. Own all quality excursion management for customer issues and outages.
* Customer Returns support (RMA) – Responsible for 8D reports and failure analysis of RMA test failures. Managed RMA lab team in Singapore.
* Product Qualification Risk Assessment – Responsible to implement risk management plans during product NPI phase. Track risks through NPI with excellent reporting & escalation to design, operations stakeholders & management.
* Extensive Contract Manufacturing Site & Product Assembly Certification experience – Lead QA team on data-driven qualification process using internal & Customer requirements (Phase-Gate), PMP & PPAP techniques. Managed multiple CM qualifications across the globe. Partnered closely with Procurement team to lead quarterly business & quality reviews with our supply base (mostly international APAC & Mexico).
Intel Corporation
Operations Program Management Ultra-Mobility Group – Portland, OR 2008 – 2010
Board operations Program management for Intel Atom Low-Power platforms (Mobile). Worked primarily on Intel’s first Atom smartphone platform – Medfield. Managed all board HW definition, board HW requirements management and board operations deliverables for Platform development team’s i.e. Platform Execution teams, Si Validation teams, HW Validation teams, Platform Software teams, etc
Drove board HWE team on all aspects of board design & HW availability plans, such as:
* Board requirements management – Communicated & enforced disciplined approach to board requirements definition & collection. Specifically Si validation board designs, peripheral & software validation.
* Managed Board build plan – across multiple board families loaded at three assembly sites in APAC & US. Build plan aligned to Silicon deliveries & customer commitments.
* Board OPS dependencies upon Platform Power-On team – drove awareness to all platform teams on HW deployment dependencies, such as: Drove platform team to define HW kit configurations through CCB. Configurations documented with Si step, platform ingredients, board FAB spins & AOB revisions (COMMS, etc)
* Drove Board HW Map days in support of platform planning & delivered detailed program review to business-unit upper level management.
Drove HW execution plans across topics such as: LPDDR2 / eMMC, PCB technology assessment with vendors, COMMS interface definition & third party vendor selection, Led mechanical workgroup on definition of development chassis & RF shielding.
Intel Corporation
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