PROFESSIONAL SUMMARY
I'm an experienced IT professional with over 10 years of experience across a wide variety of applications and environments.
SKILLS
• Ability to work with a variety of groups
• Able to manage multiple projects simultaneously
• Ability to perform multiple roles across projects
• Promote teamwork and collaboration with all project groups, both internal and external
• Strong written and oral communications
• Ability to adapt quickly to change and project direction
• Experience with Jira and requirement gathering
• Familiar with multiple Interaction Analytics applications (Genesys & NICE)
• Assisted with the management of scorecard / employee performance applications (Varicent ICM)
• Familiarity with workforce management applications (Verint)
• Experience with building and executing complex test scripts across multiple platforms
REFERENCES
References available upon request
CERTIFICATIONS
Programming Foundations: Software Testing/QA
EXPERIENCE
SOFTWARE TEST ANALYST Nov 2015 ‐ Sep 2020
Kohl's Department Stores, Menomonee Falls, WI
• Developed end user tutorials, facilitated demos for support and end user groups
• Managed user acceptance testers throughout the test cycles
• Participated in all aspects of requirement gathering, authoring, review, presentation and maintenance utilizing Jira
• Participated in projects across multiple technologies including Genesys Interaction Analytics, Enterprise Scorecard, Outbound Dialer, Outbound SMS Texting, eCommerce and Enterprise agent scheduling
• Participated in multiple cloud migration projects including Genesys. IBM and Verint
• Developed and adhered to project plans and timelines
• Developed test plans and strategies
• Managed multiple software deployments – both internal and third-party vendor cloud including version upgrades, patch installs, LLE and upgrades
• Mentored junior associates
• Participated in multiple types of testing including Performance, User Acceptance, Functional, Regression and Disaster Recovery
• Participated and facilitated in Change Management best practices with internal resources
• Assisted with troubleshooting activities (Tier 2 support of scorecard, telecom, speech analytics and scheduling applications)
• Assisted with resume review and interviewing of pote...
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