Experienced technical director and management leader with expert level Portfolio, Program and Project Management knowledge and experience within the Audio Visual, Healthcare, Higher Education, Security, Biomedical Sciences, Construction, Finance and IT industries. Natural team motivator with the aptitude for assessing corporate needs and delivering programs meeting goals, remaining under budget and satisfying business objectives. Fast-track promotion through a series of increasingly responsible positions based on strong performance in workforce management, process optimization, productivity improvement and quality management. Industry authority focused on communication, problem solving and delivering standardized technology solutions for global enterprise organizations.
Director level management of 350+ active projects with an annual revenue of $30-$35MM.
First Program Manager hired by HB and creator of PMO processes and procedures to retain strategic enterprise accounts.
Led a multi-phased, 2-year, $4MM+ campus-wide Audio Visual head-end signal routing system upgrade for Harvard Business School.
Led a $4MM+ Audio Visual technology installation during Bain Capital’s relocation to John Hancock Tower.
Produced annual company-wide meetings, with live streaming to several remote offices.
Designed, presented and monitored Audio Visual project schedules and requirements for multiple trades.
CORE COMPETENCIES
Advanced: Portfolio / Program / Project Management - Audio Visual System Integration - Client and Account Management - Employee Management - Vendor Management - Technology Deployment - Employee Mentoring, Training and Coaching - Waterfall and Agile Project Planning Methodologies. Standard: Infrastructure Design - Help Desk - Quality Assurance. Novice: Network Design - Network Administration - Network Management - Remote Support
career highlights
SIGNET LLC, Norwell, MA 2020 – Present
Director of Project Management Office
Advises leadership and/or business executives at the highest levels about the project portfolio, status and resource planning for delivering strategic business Initiatives. Plans, directs, and ensures the successful management of designed business solutions utilizing the complete resources of the Project Management Office (PMO) and assigned project management teams. Provides technical assistance in identifying, evaluating and developing methods and procedures that are efficient, effective and meet good business practice. Maintains excellent communication with upper management both within and across organizations to ensure smooth running of all projects undertaken by team. Responsible for leading PMO in a mature and organization-focused manner, providing help where necessary to project a professional image. Utilizes expert experience in Portfolio, Program and Project Management to lead in the coaching and mentoring of team members helping them achieve individual expectations and deliverables. Assesses resource loads and makes appropriate individual assignments. Contributing team member of the SIGNET Senior Leadership Team (SLT), participating regularly in standing meetings with the Executive board to share wide perspectives and clarify and confirm direction of the company, drive ownership, accountability and execution responsibility of key company decisions deep into the organization, and optimize C-Level / VP-Level / Director-Level / Manager-Level information flow (up and down).
Key Highlights
Manage a team of 12+ direct reports and a department of 45 field staff.
Responsible for delivering 350+ annual projects with a revenue of $30-$35MM.
Formalization of the SIGNET Project Management Office (PMO) to improve project profitability, performance, delivery and quality.
Implemented consistent project reporting methodologies and tools to external clients, internal stakeholders and management.
Team Lead, subject matter expert and trainer for company conversion and implementation of Q360 CRM/PSA/ERP software.
Created and led the PMO Steering Committee to drive company business directives and goals.
Member of Senior Leadership Committee tasked with executing on executive leadership and corporate goals.
Delivered strategic company and departmental goals based on personal and direct report KPI’s.
Created new employee and internship 30-60-90 onboarding, training and mentoring process and tools.
Whitlock/AVI-SPL, Billerica, MA 2017 – 2020
Enterprise Program Manager
Led program level management of Audio Visual system integration for national and global corporations including Capital One, Verizon and NYU. Implemented Whitlock’s Enterprise Delivery Model concurrently across multiple accounts ensuring successful and profitable completion of multiple projects. Responsible for operational delivery, account management, problem resolution, resource management and mentoring as well as adherence to standards and process delivery. Provided consistent progress and metrics reporting to the accounts and Whitlock management through annual business reviews, wellness reviews, status and progress updates. Defined and maintained account KPIs.
Key Highlights
Promoted to singular Program Manager for Capital One account previously managed by three Program Managers.
Developed customized cloud-based program and project reporting through Smartsheet.
Created training and mentoring plans and executed quarterly improvement plans for Program and Project Managers.
Consistently recognized as a top performer by my supervisor and Whitlock management.
HB Communications, Inc., Boston, MA 2013 – 2017
Audio Visual Program and Project Manager
Led the strategic creation, planning, development and execution of a Program Management PMO for global enterprise accounts. Increased multiyear client retention and billings through improved communication, standardized processes, procedures and documentation resulting in improvements to scope, schedules and Gross Profit (GP). HB Lean committee member working with Executive Management to implement Lean best practices and process improvements through multiple Kaizen engagements. Lead Program and Project Manager for Audio Visual, Digital Signage, Communications and IT focused implementations. Reported to the Vice President of Operations and Vice President of Northeast office.
Key Highlights
Increased Gross Profit (GP) on strategic enterprise accounts by 5-7% annually.
Led the hiring, training and mentoring of Program and Project Managers and Associate Salespeople.
Facilitated three Lean Kaizen events to focus on continuous improvement. Trained employees in Lean methodologies.
Revised key documentation and templates to improve company processes and communication.
Verrex Corporation, Boston, MA 2012 – 2013
Director/Associate Director Of Global Project Management
Led the management and implementation of all Verrex projects at a global capacity. Responsible for the PMO including direct supervision of a global team of 12 Senior Project Managers, Project Managers, Associate Project Managers and Project Ma...
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