EMPLOYMENT
Conduent: Customer Service Representative
❖ Communicated with customers via phone, email, or chat to verify transactions, confirm
identity, and address concerns
❖ Maintained detailed records of interactions, investigations, and resolutions
❖ Collaborated with fraud analysts, security teams, and law enforcement agencies as
needed
Compass Rose Public Schools: Long-term Substitute Teacher
❖ Practiced Active Listening to determine the onset of maladaptive behaviors
❖ Proper data entry of IEP monitoring and scoring based on the school district's legalities
and Medicaid purposes
❖ Advocated for students with learning disabilities, use of audio and communication
devices to be the best student of their ability
Mrs. Martin's Academy of Excellence: Academic Tutor
❖ Taught pre-k, elementary, and middle school, and College S...
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